AngelTrack 2.1 build 485 release notes

Release dates

New releases are always installed during a maintenance window, at 02:00 Central Standard Time on Sunday morning, which is early Sunday afternoon for AUS customers.

Early access 2023-Oct-01
All customers 2023-Oct-08

Improvements and New Features

  1. The customer portal now has a preference setting that determines how much advance notice is required for customer self-booking. The default is 24 hours.
  2. Updated schematrons from AL, FL, MA, NV, and PA.
  3. Most pages in AngelTrack that accept file uploads now offer a drag-n-drop interface, as an alternative to the click-to-select button.
  4. Employees using 2FA to secure their accounts will now enjoy twice the normal password expiration interval, i.e. they will be required to reset their passwords only half as often as users without 2FA.
  5. All exporters will now prefix the output filenames with the provider's server name, so that billers who serve multiple providers can more easily keep their datafiles separated by provider.
  6. On the Followup, the "Type of Service" field's option to "Let AngelTrack decide" is now disabled in California for BLS+ trips; crew members must now manually select the Type of Service provided for each call.
  7. 2023 Medicare price updates and ZIP code updates.
  8. AngelTrack is rolling out a virtual credit card terminal, allowing your dispatchers to process credit card payments from customers during call-taking. If you would like to be an early adopter of this technology, please set up your Stripe account and then contact AngelTrack Support.

Reminders of Upcoming Events

  1. By Q4 2023, all AngelTrack servers will reject any connections originating from outside North America and ANZAC. If you have a biller in India, or if you intend to travel to foreign countries and want to access your AngelTrack server while you are there, then you must use a VPN client that can re-originate your traffic within the aforementioned countries. This is cheap and easy, but please arrange it beforehand, before AngelTrack's geo-restrictions go into effect. To learn more, visit the IP Blocklist / Geographic Restrictions Guide.

Reminders of Recent New Features

  1. Build 484: In all price schemas, you can now have a different rate for miles 0-17 than for miles 17+, the way Medicare does.
  2. Build 483: AngelTrack is now integrated with Pulsara. To learn more, read the Pulsara Integration Guide.
  3. Build 482: The PCR Narrative page can now accept an upload of a voice memo, and will use AI to transcribe the voice memo to text for the narrative.
  4. Build 481: The PCR now has full OCR barcode scanning of patient driver's licenses, to automatically scrape demographic data with which to populate the PCR-Patient page. To learn more, visit the OCR Barcode Scanning Guide.
  5. Build 480: AngelTrack can now pull case data from your Philips Tempus Pro monitors, via the Philips Corsium cloud service. To learn more, check out the Philips Tempus Pro Monitor Integration Guide. This feature is currently in beta, so your mileage may vary; please let us know how well it works for you!
  6. Build 478: If you receive a one-star rating via your customer portal, AngelTrack will auto-submit a "Facility request for service" incident record, so that your supervisors and salespeople can intervene. Via your employee settings, you can register to be automatically notified of new incident records. To learn more, look at the Customer Service Ratings Guide.
  7. Build 478: AngelTrack is now approved for NEMSIS v350 operations in Orange County, California. Providers in Orange County please read the following. OCEMS now directs you to begin your "Training" phase, where you teach your crews to operate a v350 PCR. However, AngelTrack has already been showing a v350 user interface to your crews for the past 18 months, so no retraining is necessary on that aspect because the PCR will not change. The only differences your crews will experience after California transitions to v350 are:
    1. California's v350 schematron will take effect, imposing a slightly different set of data validation rules; and
    2. A mandatory custom PCR field will appear, asking about the trip disposition. This field offers a selection of custom values dictated by Orange County, and is independent of the traditional five-field "Disposition" block asked by the Followup page. This custom field must be answered for every PCR, even when no patient contact occurs, and AngelTrack cannot auto-fill it for you because the choices require information which AngelTrack does not possess.
    After the training period, you must contact CA-OCEMS and book your "mock call" evaluation, where you will run a mock call and input a PCR for upload to OCEMS for review.
  8. Build 477: The Customer Portal for Facilities now allows your facilities to input a customer service rating, 1 to 5 stars, for each trip, to give feedback on how well your dispatchers and crews provided service. To learn more, read the Collecting Customer Service Ratings from Facilities Guide.
  9. Build 476: Custom PCR fields now have more options and flexibility. To learn more, visit the Custom EMS PCR Fields Guide.
  10. Build 475: New "self-dispatch" mode, for providers who don't have a dispatch office, where the crews receive calls directly from a call-center. To learn more, visit the Self-Dispatch PCR Guide in the knowledgebase.
  11. Build 475: Any employee who is both a Crew member and a Call-taker now has all the privileges conferred by self-dispatch mode, allowing them to book their own calls, place themselves on-shift, use the crew-side dispatch board, and self-close their own trips.
  12. Build 474: The writeoff/sold system is overhauled. To learn more, visit the Writeoff Guide in the knowledgebase.
  13. Build 474: AngelTrack is integrated with Stryker LIFENET to import ECG-monitor data from LIFEPAK devices. To learn more, please see the Stryker LIFENET Integration Guide.
  14. Build 472: AngelTrack is proud to announce its new Contextualizer technology, which helps crews understand and resolve State Data Validation error messages by tracing them to their underlying PCR datafields, making it easier to understand how to make the necessary corrections.
  15. Build 471: AngelTrack now has fire preplans, linked to your facility records. To learn more: Fire Preplans Guide.
  16. Build 470: The crew scheduler can now book your office staff! To learn more, look here: Scheduling the Work Periods of Office Staff.
  17. Build 469: For invoicing, there is a new preference setting to direct AngelTrack to always print the current price quote and balance when printing an invoice. This is for use by customers who reprint rather than regenerate all unpaid invoices each month. To learn more, look at the Reinvoicing Workflow Guide.
  18. Build 469: The crew scheduler now has a swap-request workflow! To learn more, look here: Scheduled Swap Workflow.

Index of all release notes for all releases