Vertex
Let us introduce you to a feature that will elevate your agency’s daily scheduled calls while solidifying your dispatching operations.
What is Vertex?
Vertex is an intelligent, decision-making Co-Dispatcher with a built-in routing engine programmed to understand Emergent/Emergency Dispatching, working alongside or as a supplement to Emergency Dispatchers.
What is Vertex Not?
It is not an LLM like ChatGPT, nor is one involved in its operation.
Who uses Vertex?
As its value derives from optimizing scheduled dispatches, Vertex is best employed by an agency with a portion of its volume comprised of scheduled calls.
The Workings of Vertex:
Built of three distinctive layers and topped by a UX, its first layer sports an analytical engine which allows it to empirically “score” a solution and provide the underlying data to the user, including prepared statistics.
Based on the solution settings passed by either the UX or the analytical engine, the data curation and preparation layer accumulate and assemble data such as Shift, AVL, Dispatch information and configuration settings from AngelTrack.
The Routing Engine then assimilates the curated data, initializing the Planning Solution to an optimum point and then returns the output to the analytical engine.
Vertex and the CAD
Integrated tightly with AngelTrack’s CAD system and with functions laced throughout the system in convenient locations to invoke Vertex. And the user then benefits from a one-of-a-kind experience that does not require them to move from the page.
Completely Customizable
Every part of Vertex is completely customizable including: Planning of service levels both for Dispatches and Shifts, length of penalties for lateness, underlying weight and biases, recovery pad, penalties for holding crews late, drop-off vs return lateness penalties…all variables that Vertex considers in its decisions. Additionally, it uses a weights and bias engine to calculate the cost of different actions. For instance, Vertex considers a drop-off to a dialysis center as more heavily penalized than a return trip due to chair time. And with rapid calculations, it then finds the best solution.
Functionality
Vertex includes four primary functions, not including Self-Drive.
The Mid-Day Solver: Send the current day’s Dispatch schedule and state, including current assignments, and optimize the rest of the day.
The Full Day Solver: Solve from the beginning of the day to the end. Whether viewing the future or the past, the benefits to the user include identifying lost efficiency, increased understanding of previous actions, visualization of the schedule-the options limited only by the user’s choices. For instance, with a fully built-out schedule, the supervisor could quickly decide if tomorrow’s shifts would adequately fill the day’s needs by experimenting with different posting plans or less units.
The Work-In Solver: Visualizes the impact of a new Dispatch on the current day’s schedule without fully booking it. See a complete side-by-side comparison of your call schedule with the new Dispatch, and without.
Suggester: It intelligently chooses the most appropriate unit by invoking a full route solution. Decrease time loss and employ it while collaborating with the initial caller. The Suggester chooses the most appropriate unit by invoking a full route solve thereby eliminating the “closest unit” choice; one that often results in a loss of efficiency.
Closed Beta:
Self-Drive: Another analytical engine with its own heartbeat working on top of Vertex. Every couple of minutes, the engine will evaluate if the planning solution changed significantly from a situation such as an added or delayed call. Self-Drive will invoke the relevant function, evaluate its output, and make decisions such as the most appropriate unit to assign based on the data.
Self-Drive—The Dispatcher’s Co-Pilot:
It will never disrupt a Dispatcher’s workflow by overriding a human’s assignment decision. A manual assignment by a Dispatcher will invoke the relevant method to plan the rest of the schedule. If a critical call comes in, the Dispatcher can assign the correct vehicle to manage it, and Self-Drive will reassign all the scheduled calls around it.
As its speed varies with the relative complexity of the search space, we offer the following:
• It solves a solution space of 20 Dispatches in less than a second or two, fifty dispatches in a few seconds (three to six,) and one hundred dispatches in under twenty seconds.