Private EMS Services in Urban Areas
Managing a private EMS operation in a large city involves coordinating a lot of moving parts. Your units need to be positioned efficiently, dispatch needs up to date information, and call volume continues to climb as your service area grows.
For many operations, these challenges are handled with software that covers the basics, but it doesn’t hold up when your demand increases or patterns shift. You likely have your units posted based on historical data, but that data doesn't account for the actual real time changes happening throughout the city. When your tools don’t work with ever changing circumstances, your response times suffer and inefficiencies will add up, making it harder to show your stakeholders the improvements they expect.Â
With AngelTrack, everything from intelligent dispatch and dynamic fleet positioning to patient records and billing integration is in the same system. Our software consolidates everything you need on a single platform with a single login, and is all integrated with our computer aided dispatch.Â
This guide walks through the common challenges that urban EMS providers face and shows how AngelTrack can solve them. If you are considering new software options or looking to optimize your operation's efficiency, this will show you a clear picture of what is possible with better software.
Discover how AngelTrack ties your operations together, effortlessly.
Schedule a demo with us today!
Not your service? See how AngelTrack can work for you:
The Problem with Static Unit Placement
When you manage a fleet in a large city, positioning your units based on whatever was the most recent data means you're always one step behind. Call patterns can shift throughout the day, demand increases during events, and the neighborhoods that were quiet last week might need closer coverage today.
Many operations use static posting strategies, where units are assigned to specific locations based on the historical average. It tends to work to an extent, but it doesn't account for real-time conditions. When you actually get around to analyzing your data and adjusting your posts, the demand has changed again. From this results response times that are longer than they need to be, in areas that need it most, while other units just sit idle in an area that doesn’t.
AngelTrack's Computer-Aided Dispatch system gives you real-time visibility into where all your units are at any given moment. Instead of having to guess which ambulance is closest or available, your dispatchers can see actual unit locations as well as their status updates as they happen. When calls come in, you're making dispatching decisions based on current conditions, not outdated assumptions about where units should be.
Our system keeps everything connected in one place, including call intake, unit availability, and live location tracking; so you can respond to demand as it shifts throughout your service area instead of reacting after the fact.
Learn More: EMS Automatic Vehicle Location Software
Dispatch Delays from Disconnected Information
When you get a call, your dispatcher needs to be able to see exactly what's happening, where it is, and which units are able to respond. If that information is scattered all across many different systems or it requires manual updates, every single second spent tracking it down is a second your crew isn't moving to the scene.
Many operations are working with dispatching software that doesn't connect to the rest of their system. Call details might need to be entered manually, or the availability of your units isn’t always up to date, and sometimes dispatchers have to check multiple sources just to figure out which ambulance to send. Each of these steps adds time to your response that you can never get back.
AngelTrack's CAD system streamlines your dispatching process by keeping everything in one place. All call information, unit availability, and crew status are tracked in one and the same platform. Your dispatcher can see which units are ready, where they are, and assign the closest available ambulance without having to piece together information from different systems.
Our system handles call intake, unit assignment, and real-time status updates all within the same platform. It cuts delays and gets your crews to the scene faster.
Learn More: EMS CAD Software
