Multi-Responder Functionality

AngelTrack’s independent time track for each unit gives each responder their own set of timestamps, including pertinent and specific recordings such as:

Call Assignment, Enroute/On-scene, and First Contact with Patient times.

Transport Start and Facility Arrival times and documents the important Return-to-Service time for as the finalizing the documentation.

• The oversight break-down allows precise monitoring and evaluation of each unit’s actions from the initial dispatch to the finalization of the call. Dispatchers and QA reviewers can examine any delays recorded for each unit, providing insights into operational bottlenecks or external factors affecting response times.

Unified Incident Overview:

• On the Dispatch Board, all responding units for an incident are displayed under the same dispatch record, with each unit listed individually.
• Visual indicators show the status of each responder, whether enroute, on-scene, or transporting.

Role Assignment and Visualization:

• Dispatchers can assign specific roles to units, such as primary transport, backup, or scene support. These roles are displayed differently on the board to minimize any confusion.

Live Updates:

• The Dispatch Board refreshes in real-time, ensuring that dispatchers and administrators always have the most accurate view of multi-responder incidents.

Detailed Logs for Each Responder:

• Every unit assigned to the incident has a dedicated activity log, which becomes a part of the permanent record and captures all critical actions and timestamps and accessible for QA, billing, and compliance purposes.

Collaborative PCR (Patient Care Report):

• Multiple crews involved in an incident can contribute to the same PCR, with write access for all crew members who were on-scene.
• Procedures and interventions are accurately attributed to the appropriate crew members, ensuring clarity and accountability.

QA and Compliance Review:

• The QA Review page displays all responders associated with the dispatch, including their individual records and performance metrics.
• Reviewers can filter and examine specific responders to identify trends, discrepancies, or opportunities for improvement.

Billing Integration:

• Each responder's contribution to the incident is documented in the billing system, allowing for accurate invoices and reporting of services rendered.

Automatic Notifications:

• Units receive automated updates for dispatch modifications, ensuring everyone remains informed of changes in real-time.

Inter-Crew Collaboration:

• Crews can communicate and coordinate seamlessly via the AngelTrack system, ensuring smooth handoffs and shared responsibilities during the incident.

Incident Performance Analysis:

• Generate detailed reports for incidents involving multiple responders, breaking down response times, unit contributions, and outcomes.

Operational Insights:

• Analyze data to improve resource allocation, reduce delays, and enhance multi-responder coordination in future incidents.