AngelTrack is smart and powerful dispatch software, for EMS services and fire departments, 100% cloud based. It runs on any device with a standard web browser.
All Services and Vehicles
AngelTrack supports all of the services you offer: BLS transports, ALS transports, MICU transports, fire responses, rescue and hazmat, air units, gurney vans, wheelchair transports, car service, on-scene labs, telemedicine consults, fire inspections, and good intent visits. Learn more…
All different vehicles are supported, each with any number of passengers: Ambulances, fire apparatus, wheelchair vans, fly cars, evacuation buses, boats, helicopters, and airplanes. Specify each vehicle’s full-tank range and patient capacity, and let AngelTrack figure out the rest.
All Three Dispatch Models
All three dispatch models are natively supported, and your dispatchers can switch between them as they see fit:
- Preassignment: Assign the full day’s call schedule to crews in the morning, or (if using the integrated crew scheduler) one or two days ahead of time.
- Next-up: When the time comes to run a call, assign it to the next available crew.
- Hybrid: Preassign widely-spaced calls, and use next-up during busy periods.
Side By Side EMS and Fire
Schedule and dispatch your EMS (NEMSIS) units and fire (NFIRS) units side-by-side, on a single dispatch board. Each crew’s EMS and fire capabilities are automatically calculated based on vehicle attributes and crew certifications on file.
All crews use a single login and a single user-interface to receive calls, mark their progress, and complete the necessary reports.
"Bring Your Own Device"
AngelTrack is cloud software, meaning you can use it anywhere, from any internet-connected computer or mobile device.
Employees can work from a coffee shop, or in their car, or anywhere. Supervisors can monitor the whole operation from the road or from home.
Use the EMS software cost estimate page to see exactly what it will cost, up front and over time, to take your organization mobile.
Zone Dispatching
Divide your service area in half, or thirds, or quarters, or whatever suits you, and then assign each dispatcher a particular zone. Every one of your dispatchers can then see only the trips originating and terminating in her zone, as well as nearby crew units available.
At night, when it slows down, a single dispatcher can switch to the ‘Global’ zone and control everything. Learn more…
Dispatch from the Road
Anything you can do at a desktop computer at the office, you can also do using a tablet or smartphone while on the road.
You can even dispatch from home, in order to close your dispatch office at night.
Built-in Customizable EMD Card Deck
A complete EMD card deck is built right in, ready to be summoned with a mouse-click.
AngelTrack’s card set is preloaded with standard content, and is fully editable. You can add, change, and remove information from each section (“Key Questions”, “Dispatch ALS”, “Dispatch BLS”, “Prearrival Instructions”, and “Prompts”) of each card, in order to precisely meet the needs and regulations in your district.
Automatic Unit Capabilities Calculation
AngelTrack protects your dispatchers by automatically calculating the capabilities of each responder, taking account of the vehicle’s attributes plus all the EMS, fire, CPR, and rescue certificates of everyone on-board.
This calculation is used to guide dispatchers when choosing units to respond to each call.
Greatly Reduced Workload
Dispatchers can complete a round-trip call record within the space of the phone conversation, because AngelTrack offers all this information during booking:
- Known origins and destinations with phone numbers.
- Visual map of the origin, destination, proposed route, and nearby fire hydrants.
- Expected cost at retail, Medicare, and all relevant contract rates.
- Known patients, with demographics, resident facility, room number, and warnings.
- Prior authorization requirements, accounting for the patient’s current authorizations on file.
- Patient’s entire call history and upcoming bookings.
SMS and Email Notifications
AngelTrack automatically notifies crews via SMS and/or email when a trip activates or changes. It sends messages to individual employees’ mobile devices and also to their vehicle’s own iPad.
Crew members can also opt-in to a variety of other notifications, including schedule reminders, shift activations, incident assignments, and 2FA. Learn more…
Message and data rate charges from your mobile carrier may apply.
Automatic Recurring Calls
For your EMS patients who have regular recurring appointments, AngelTrack automatically reschedules them on any interval you choose.
For example, a dialysis patient can have an auto-recurring appointment every Monday, Wednesday, and Friday. A patient going for ten consecutive weekdays of chemotherapy can be likewise scheduled in one go. Learn more…
Integrated Crew Scheduler
The dispatch system is perfectly integrated with AngelTrack’s crew scheduler, allowing you to pre-assign your future trips to your future crews. For each trip, dispatchers can see which active and future crews will be available during the time window… including automatic calculation of their capabilities. Learn more…
It is also integrated with AngelTrack’s time clock, allowing dispatchers to see who is clocked-in, who is on-call, and who is on-break.
Persistent Patient Data and Histories
Your patients each have a persistent file in AngelTrack, which follows them into future visits, and saves the hassle of re-keying their data again.
Checkpointed datafields shows how each patient’s PMHx and insurance data have changed over time. Learn more…
Past trips can be quickly reviewed by crews while enroute. Dispatchers can pull history to review and duplicate trips as needed. Historical data can be analyzed using custom metrics.
CAD API to Receive Trips from Third Parties
AngelTrack has a friendly CAD API that allows third parties to push trip data onto your dispatch board. This allows you to receive calls from trip aggregators and from 911 call centers. Using the API, the third party can even request specific vehicles and crew members to respond.
Maps and Visualizations
AngelTrack displays live maps when dispatchers are booking calls, and also when they are assigning those calls to crew units. Maps make it instantly easy to visualize the route to be travelled, and to warn crews of traffic problems or suggest alternate routes.
There is also a full-screen map that allows point-and-click live dispatching, including live crew positions. Learn more…
AngelTrack also utilizes whatever maps app is installed on crews’ mobile devices. With one click, a crew member can get driving directions to the scene, to the destination, or back to post.
Integrated Fire Hydrants List
For fire departments, AngelTrack has an integrated list of all fire hydrants in the service area, including flow rates and bonnet colors. When assigning a call to a crew, dispatchers can see all fire hydrants near the scene, so she can tell the crew where to look when they arrive. Learn more…
Crews arriving at the scene can also see the list of nearby hydrants, with walking directions.
To use this feature, you must first import your municipality’s list of hydrants into AngelTrack, using the automatic importer.
Continuous Vehicle Fuel Estimates
As your ambulances, wheelchair vans, and fire apparatus run calls, AngelTrack continuously estimates their fuel levels, to the nearest quarter tank. It then graphically displays these estimates to dispatchers, who use the information when assigning trips.
As part of this system, AngelTrack records all fuel purchases — including photographs of receipts — for later analysis of fuel usage and fleet costs. Learn more…
Seamlessly Roll Calls to Affiliates
Rolling calls to an affiliated EMS company or fire department is now easy. Dispatchers can preassign them early or assign them on-the-spot, and crew progress is tracked normally. AngelTrack automatically sends emails with all necessary information (arrival time, route, service, and patient), whenever the call is assigned, modified, or unassigned.
You can have as many affiliates as you wish, of all different service levels; the affiliated company just needs an email address. AngelTrack then provides its usual guarantee that dispatches are assigned only to units and affiliates that are legally capable of handling them. Learn more…
Affiliated services can also check their assigned calls by visiting the Affiliate Portal that AngelTrack provides.
If you do the billing for rolled calls, then those calls will move through AngelTrack’s billing system just like regular calls.
Perfect Two-Way PCR Integration
Because AngelTrack’s dispatch system and its PCR are the same application and the same database, data flows perfectly between them, in both directions.
Dispatchers can watch as crews mark their progress and add patient data.
Perfect Vertical Integration with Billing
AngelTrack’s dispatch system is intimately tied to its billing system. In fact they are the same database. This allows dispatchers to set billing fields and perform billing tasks up front, enabling downstream automation.
Your billers will love how much information they will receive from dispatch… and because the data flows so gracefully through AngelTrack, you can easily outsource your billing.
Integrated Timeclock
AngelTrack’s timeclock is integrated with the dispatch system, showing dispatchers the choice of crew members who are available in different zones and stations.
The timeclock is “bring your own device” but can be locked so that it can be used only when present at a company facility. Learn more…
Nothing to Install
You can use AngelTrack from any mobile device or desktop computer with a standard web browser.
There is nothing to download, nothing to install, and never any need to apply updates. You always have the newest version.
One-Click NSure Queries
AngelTrack integrates with NSure / PayorLogic to provide one-click queries for patient demographic data, insurance discovery, and eligibility for the planned date of service. Learn more…
Dispatchers can run NSure queries right from the trip-booking screen, while the caller is still on the phone!
Customer Self-Booking Portal
Your customers (nursing homes and private citizens) can request transportation using the Customer Self-Booking Portal.
Requests arrive in a queue, where your dispatcher reviews them and then clicks ‘accept’ or ‘reject’. AngelTrack then notifies the customer by email. Learn more…
Your contracted facilities can also use the portal to monitor the status of their calls. Learn more…
Fleet and Equipment Tracking
AngelTrack tracks the maintenance, fuel purchases, certificates, documents, MPG, on-board equipment (like stretchers and hoses), and utilization of each vehicle in your fleet. Learn more…
Crews in the field can input fuel purchases and maintenance events, along with receipt photos for reimbursement.
You can pull a huge variety of reports to monitor your trucks, vans, and fly cars.
Handy Announcements System
Easily disseminate important information to targeted groups of employees, such as crew members, QA reviewers, billers, and so on, using AngelTrack’s announcement system.
You can include a photo. You can even collect a signature proving that the employee saw the announcement.
AngelTrack shows relevant announcements to each employee as soon as they clock-in. Built-in auditing allows you to see whether and when each employee viewed your announcement. Learn more…
Rock Solid
Providers who use AngelTrack don’t have to buy or maintain a server, or hire IT staff to take care of it.
AngelTrack lives in the cloud, delivering extremely high availability because it lives in professionally maintained servers in a secure datacenter with quadruple-redundant internet connectivity.
Onlooker Features
As required, you can grant your county or city an onlooker account, allowing them to monitor your dispatch board for their jurisdiction.
You can also grant onlooker accounts to your facilities (hospitals and nursing-homes), allowing them to monitor their trips and retrieve the completed PCR charts for their patients.
Your facilities can also use the Customer Portal to see live status updates for your units heading to their location. Learn more…
Metrics Galore
Stop flying blind, and start managing your business by the numbers, using AngelTrack’s many analytic reports:
- Dispatch runtimes and late pickups.
- Scheduled vs actual arrival time by facility.
- Call volume by zone and service level, segmented by any time interval.
- Call volume day/night split, by service level (shows need for night shifts).
- Call volume by day and hour (predicts number of units needed at various times of day).
- Call volume heatmap, by zone, service level, and date range.
- Crew utilization rate (graphically shows crew member time free versus busy time).
- Call volume heatmaps (used to identify optimal posting locations).
- Facility booking behavior (day-of and last-minute bookings).
- Transport statistics by facility.
- Mileage efficiency (transport miles versus total miles) by vehicle.
- Crew speed / TOT / average transport MPH.
- Scramble time by zone/facility, service level, and date range.
- Pickup delays by facility, service level, and date range.
- Crew time on-scene vs company average / time at-destination vs company average.
- Late to destination analysis.
- Dispatcher efficiency (double-loading / slack mileage / late pickups).
- Dozens and dozens of financial performance reports.
Create Custom Metrics with Report Builder
AngelTrack’s Report Builder can pull hundreds of data columns from the dispatch system, as well as from PCR and billing, to create custom metrics, reports, and charts, quickly and easily.
Automatic sliding date windows make it simple to report on the past 7 or 30 or 90 days of activity.
Movi, ESO, HealthEMS, and VectorCare Integration
AngelTrack is integrated with the Movi and the VectorCare transportation aggregators. New trips, updates, and cancellations are automatically processed, and will appear on your dispatch board just as though they were booked in-house.
AngelTrack can also automatically push call data to ESO, to HealthEMS, and to VectorCare if your crews are required to finish their charts in those platforms.
Easy to Learn and Use
Anyone can learn to use AngelTrack’s intuitive PCR in a jiffy. Find out why crews love it!
All your training is online and free, with certificates provided for the completion of PCR-BLS lessons.
There is also a huge and friendly knowledge-base, where you can learn everything you need to know.
Perpetual Updates
AngelTrack is a cloud application, so there is nothing to install, and never any hassle with updates.
You will always have the latest version, and we constantly ship improvements.
Heavy Security Features
Your data sits behind layers of protection and careful design.
AngelTrack’s list of security features is too long to reprint here. See it for yourself here.
Unlimited Seats
You can have as many dispatchers, and as many supervisors, and crew members, as you like. There are no per-seat charges. AngelTrack is licensed on call volume, and cancelled calls do not count against you.
Role-based access control lets you grant permissions to your employees based on the roles they perform, with the option to restrict high-access roles to company facilities.
24/7/365 Support by Americans
Your AngelTrack license includes 24/7/365 support by American citizens.
If you have a problem, you can talk to a native English speaker who knows what they’re doing.
